Question: Are your products made using “Real” leather?
Yes. We use only genuine top grain cowhide. This is the outermost, smoothest, most durable and flexible part of the hide. Once the hair is removed the natural grain is exposed to reveal characteristics that make each finished product uniquely different. We use only select grade cowhide. These hides have been graded to ensure minimal scaring and imperfections on the hides.
Question: What is is “English Bridle” leather?
English bridle leather is “Vegetable Tanned” leather. This is the traditional way of tanning leather that dates back hundreds of years. The leather is “hot stuffed” with oils and natural wood extracts. Vegetable tanned leathers have a ”warm mellow” look and feel and the distinctive smell of genuine leather. As the leather ages, it will develop a rich patina that becomes more attractive over time.
Question: How quickly will you ship my order?
All our products are custom made in our factory. We strive to ship orders as quickly as possible.
Orders are typically ready to ship in 5-7 business days however depending on the time of year and other factors this can vary. Please let us know if you need delivery by a specific date. We will make every effort to ship your order by standard ground service to arrive by the date required.
Question: Do you offer “Rush” Shipping”?
Yes. When placing your order thru our shopping cart there is a “Special Comments” area where you can indicate the date you would like delivery. We will mark this on your order and make every effort to ship your order to arrive by standard ground delivery. If it’s not possible, we will contact you to let you know the shipping options and the additional cost. Of course you can always call us to place your order and request “Rush” shipping.
Question: What is the cost for Personalization?
We offer FREE personalization in the lower right corner of our products. It can be embossed or foil stamped using gold or silver. There is no extra charge for either of these options.
Question: Is there a limit on the number of characters?
There is a 3” length limit. If we cannot fit your personalization request it’s possible to do two lines. A small extra charge might apply. We will notify you if this is the case.
Question: I’d like my personalization centered on the front cover. Is this possible?
Yes, however this will require a "custom stamping die". Please see "custom personalization"
Question: Is there a minimum quantity required for “Custom Personalization”?
There is no minimum quantity required.
Question: Can custom personalization be stamped on the spine?
Yes. Please contact us to discuss the details.
Question: Do you offer other products or colors that are not on your website?
We can make our products using other non-standard colors. Navy, Red and Green are three common colors. Please call us to discuss this option.
Question: Do you ship Internationally?
We can ship internationally however the shipping cost can be expensive and there may be additional taxes or duties required upon delivery. Please email us with your request and shipping address. We will reply with an estimated cost.